What should I do if I have login problems?

Restore access quickly

If the login does not work, the referring practice should first check whether the e-mail address used is correct and whether the password has been entered correctly.

If the password is no longer known, it can be reset using the “Forgot password” function. The spam folder should also be checked if the password reset e-mail is not immediately visible.

Recommended steps:

• Check e-mail address
• Enter password correctly
• Reset password if needed
• Check e-mail inbox and spam folder
• Log in again with the new password
• Contact support if the problem persists

This usually allows access to be restored quickly.